The Industries Best Service and Support
With HEINRICH multi-tiered support structure you get the number one ranked service in the industry. From phone-based tech support to national and global teams of on-site, field experts, we’re here for you at every stage of your project.
Customer Service
Talk to one of our many knowledgeable and friendly Customer Service Representatives to answer questions about your purchase, get you a quote on a product, or direct you to the right field support or distributor in your city.
Technical Support
To answer a more technical question, rely on a Technical Support Representative who can assist with product and network troubleshooting, whether over the phone or through our online live chat. More than 90% of tech support issues are resolved on the first call.
Global Account Managers
For projects located in UK, Hong Kong, Dubai, Malaysia, Germany, India, USA , or just about anywhere else in the world, our team of Global Account Managers will work in tandem with customer service to deliver the products and supports you need.
Specification Engineers
If you need help with specification, one of our RCDD and CSI-certified Specification Engineers can take you through the entire process, ensuring that your equipment will provide optimal performance and comply with industry standards.
Data Center Design Group
For Public Address and Voice Alarm, Sound system, Video surveillances network design architecture, your spec engineer might team up with one of our Applications Engineers or Specialists to help with topology, layout, elevations, and pathway. They're ready to help through remote or on-site analysis, and are able to deliver custom product designs with a fast turnaround time.
Certified System Integrated
For expert installation, count on a HEINRICH Certified Contractor. These experienced network installers deliver the highest quality installations and are authorized to offer extended product and performance warranties on qualified projects.
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